Total Quality Management

Nite Lite Security Services Limited is committed to the continual improvement of the effectiveness of its Quality Management System (QMS) in order that it achieves its aim of exceeding customer expectations and loyalty, which is essential to business growth. This will be achieved through continual monitoring and evaluation of the effectiveness of its processes together with effective communication with its customers, suppliers and employees.

All employees will ensure that services are provided to the customers' satisfaction and are suitable for the purpose for which they are intended.

The Managing Director is committed to the effective implementation of the QMS and to the involvement of all staff in the continual maintenance of high standards of customer service provided. He will ensure that clear quality objectives are set, achieved and regularly reviewed during management review meetings to ensure that they remain appropriate and support the business aims and objectives.

He will also ensure that the quality policy is communicated and understood by all employees and that it is reviewed for continuing suitability during management review meetings.

The effectiveness of the processes used, together with the effectiveness of the QMS, will be measured by the achievement of agreed, measurable, quality objectives and the level of customer satisfaction.

The Managing Director together with other members of the management review team will ensure that all the necessary preventive action is taken to ensure that the services provided are delivered in such a manner that they are right first time.

The policy will be implemented through documented procedures in accordance with the requirements of the EN ISO 9001: 2000 International Standard.

It is considered a condition of employment that the terms set out within this Quality Policy are understood, implemented and maintained by all personnel irrespective of their role within the company.